Online Ordering Questionnaire

Thank you for giving our new web-ordering platform a spin! We’d like to hear about your experience and any feedback you may have. Please rate each section, and include any comments that you wish to share. Thanks again!

 
 
Name *
Name
What date did you place your order? *
What date did you place your order?
What time did you place your order?
What time did you place your order?
What type of order did you place?
Which location did you place your order? *
1. WEBSITE USABILITY
Please give us feedback on the website's ease of use *
Please give us feedback on the website's ease of use
The website was easy to navigate. It was it legible and easy on the eyes. I was able to find the shop I wished to order from and found the products I wanted to order.
If you have any additional comments regarding the ease of use on our website please fill in the form below: (optional)
2. Checkout and payments
Please give us your thoughts on checkout and payments *
Please give us your thoughts on checkout and payments
Checking out and paying for my order was easy and efficient. I was able to make changes to my order if I needed to. The order confirmation gave me necessary details on when to pick up my order.
If you have any additional comments regarding checkout and payments, please fill in the form below: (optional)
3. WAIT TIMES
Please give us feedback on wait times *
Please give us feedback on wait times
When I went to pick up my order it was ready when the website confirmation said it would be. I did not have to wait more than expected for my order to be complete
If you have any additional comments regarding wait times for your order please fill in the form below: (optional)
4. Customer service/order pickups
Please give us feeback on your experience when picking up your order *
Please give us feeback on your experience when picking up your order
When picking up my order I received prompt service. The staff was knowledgeable about the system and how to retreive my order. They included all the items I ordered and double checked that my pizza was correct by opening the box before handing it to me. They offered to-go extras such as parmesan and red pepper packets, napkins, etc.
If you have any additional comments regarding your experience when picking up your order: (optional)
PRODUCT QUALITY
5. Please give us feedback on the quality of your food *
5. Please give us feedback on the quality of your food
The quality of the product was what I expected it to be. The pizza was hot and well packaged, the drinks were cold. Nothing stood out as being below standard, and nothing about the order surprised me or seemed different than I expected.
If you have any additional comments regarding your experience when picking up your order please fill in the form below: (optional)
6. EXPERIENCE
Please give us feedback on your overall experience *
Please give us feedback on your overall experience
Overall, my experience was positive, efficient, and of good quality. Nothing was confusing, difficult, or surprising. I can see myself using the on-line ordering site again in the future.